Why Automation is not always the best strategy

Why Automation is not always the best strategy

Let’s face it, these days it’s hard to run you business without some areas of automation. It’s essential to nearly all businesses today, especially online businesses that are run by one individual or a small team. Automation takes regular, mundane tasks and puts them at the hands of a software program which not only does the work for you, but also doesn't make mistakes. Is automation a good thing? it definitely can be.

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Amazing customer service vs. the WOW experience

Amazing customer service vs. the WOW experience

Everyone stresses the value of great customer service, quite honestly - your customer should expect nothing less than the amazing service you and your business are capable of. So with this in mind, how are you different from your competitors? It’s time to consider what amazing customer service means and where the WOW experience might fit in.

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The Secret to wowing your customers

The Secret to wowing your customers

When trying to stand out from your competitors we can often stumble and fall trying to be something we’re not. It doesn’t have to be that way. This particular method is where your individuality, values and passion makes you different from all the rest. When you over-deliver you are using your own secret method of wowing your customers.

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